Last updated: August 2025
This Shipping Policy explains how Cumpen International LLC (“we,” “our,” “us”) manages the shipping and delivery of all orders placed on https://cumpenbags.com (the “Site”).
By completing a purchase on our Site, you agree to the terms below.
1. Processing and Order Confirmation
1.1 Orders are processed from Monday to Friday, excluding public holidays.
1.2 Once your order is confirmed, you will receive an Order Confirmation Email summarizing the purchased items and your delivery details.
1.3 All orders are usually processed and dispatched within 1–3 business days from payment confirmation.
2. Shipping Time
2.1 Standard delivery time is within 7 business days from dispatch for most destinations in Europe.
2.2 Deliveries to non-EU countries or remote areas may take longer due to customs procedures or courier availability.
2.3 We are not responsible for delays caused by incorrect addresses, customs clearance, or force majeure events (strikes, weather, etc.).
3. Tracking Information
3.1 As soon as your order is shipped, you will receive an email with your tracking number and carrier link.
3.2 Tracking information is typically available within 3 business days from order confirmation.
3.3 You can check the shipment status anytime via the courier’s website using the tracking number provided.
4. Shipping Costs
4.1 Shipping fees are displayed at checkout before confirming your order.
4.2 In some cases, we may offer free shipping promotions, which will be clearly indicated on the Site.
4.3 Customs duties, import taxes, or local charges (if applicable) are the customer’s responsibility and may vary depending on destination country regulations.
5. Delivery Conditions
5.1 Orders are delivered to the address specified at checkout. Please ensure all details are accurate to avoid delays or failed deliveries.
5.2 If the courier is unable to deliver (due to absence or incorrect address), the package may be held at a local depot or returned to us. In such cases, reshipping costs may apply.
5.3 Upon receipt, please inspect the package. If it arrives visibly damaged, notify the courier and contact us immediately at support@cumpenbags.com with photos of the parcel before opening it.
6. Lost or Delayed Shipments
6.1 If your tracking number shows no updates for more than 10 days, please contact our support team.
6.2 In case of lost shipments confirmed by the courier, we will issue a replacement or full refund according to our internal verification process.
6.3 Claims for missing parcels must be submitted within 30 days from the estimated delivery date.
7. Shipping Areas
7.1 We currently ship to most countries in Europe, the United Kingdom, and the United States.
7.2 If your country is not listed at checkout, please contact support@cumpenbags.com for a custom quote or confirmation of availability.
8. Contact Information
For questions about shipping, delivery status, or tracking assistance, contact:
Cumpen International LLC
📍 212 N 2ND ST STE 100, RICHMOND, KY 40475, United States
📧 support@cumpenbags.com
🌐 https://cumpenbags.com